AIDA Terms and Conditions

Using AIDA

AIDA is provided by WrightTech as an IT support assistant. It is designed to help with general troubleshooting, guidance, and next steps for IT-related issues only.

Scope of service

• AIDA supports IT troubleshooting and support questions.
• AIDA does not provide legal, financial, medical, adult, or unrelated creative services.
• WrightTech may update, limit, or suspend the service at any time.

Your account

• You must provide accurate account information.
• You are responsible for keeping your sign-in details secure.
• You must not misuse the service, attempt to disrupt it, or use it for unlawful content.

Liability

AIDA provides guidance on a best-efforts basis. You remain responsible for reviewing recommendations before applying them in your own environment. Where an issue requires hands-on intervention, WrightTech may recommend escalation to a human technician.

Contact

For questions about these terms, contact WrightTech through the support site.